Privacy Policy

Last updated: 19 August 2026

1. Who We Are

MIA Travel is a UK-based travel and transport service provider offering coach hire, accommodation, travel planning and related services.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, make a booking, or use our services.

MIA Travel is operated by:

MIA ECGOING TRAVEL LIMITED
Registered address: 1a Flaxman Close, Earley, Reading, England, RG6 5TH
Company registration number: 11200167

For data protection and general enquiries, please contact:

Email: info@miatravel.co.uk

We are committed to protecting your privacy and handling your personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Information We Collect

Personal data means information relating to an identifiable individual.

Depending on how you interact with MIA Travel, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Postal address
  • Booking and travel details
  • Passenger information
  • Pick-up and drop-off information
  • Accommodation requirements
  • Payment and invoicing information
  • Information you provide when requesting a quotation
  • Communications between you and MIA Travel
  • Information about your preferences and requirements
  • Website usage and technical information
  • Information collected through cookies and analytics technologies

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Collect Your Information

We may collect personal information when you:

  • Make an enquiry
  • Request a quotation
  • Make or amend a booking
  • Contact us by telephone, email or through our website
  • Submit a form on our website
  • Purchase or arrange travel, accommodation or related services
  • Subscribe to marketing communications
  • Communicate with us about an existing booking
  • Visit or interact with our website
  • Use our online booking or payment services

We may also receive information from suppliers, travel partners, accommodation providers, transport operators and other service providers where this is necessary to arrange the services you have requested.

4. How We Use Your Personal Information

We use your personal information for legitimate business purposes, including providing and managing our services.

Processing Enquiries and Quotations

We may use your contact details and travel requirements to:

  • Respond to your enquiry
  • Prepare and provide quotations
  • Contact you regarding your requirements
  • Clarify travel arrangements
  • Recommend suitable services
  • Follow up on quotations where appropriate

The lawful basis may include legitimate interests and, where appropriate, steps taken at your request prior to entering into a contract.

Processing Bookings

Where you make a booking, we may use your information to:

  • Process and confirm your booking
  • Arrange transport and accommodation
  • Communicate booking details
  • Take or arrange payment
  • Issue invoices and receipts
  • Manage amendments and cancellations
  • Process refunds where applicable
  • Provide customer support
  • Coordinate services with relevant suppliers and operators

The primary lawful basis for this processing is Article 6(1)(b) UK GDPR, where processing is necessary to perform a contract with you or take steps at your request before entering into a contract.

Customer Service

We may use your information to:

  • Respond to questions and requests
  • Provide customer support
  • Resolve complaints
  • Communicate important information about your booking
  • Notify you about changes affecting your services

5. Improving Our Services

We may analyse information such as booking patterns, customer feedback and website usage to:

  • Improve our website
  • Improve customer experience
  • Develop new services
  • Improve our booking process
  • Understand how customers use our services
  • Identify and resolve technical problems

Where practical, information may be anonymised or aggregated for analysis.

The lawful basis for this processing may be our legitimate interests in improving our services and operating our business effectively.

6. Marketing Communications

Where permitted by law, we may contact existing customers about services, products or offers that may be relevant to them.

We may also send marketing communications where you have provided your consent.

Marketing communications may include:

  • Promotional emails
  • Newsletters
  • Special offers
  • New services
  • Travel-related information
  • Other information about MIA Travel services

You can opt out of marketing communications at any time.

Every marketing email will provide an appropriate method of unsubscribing, or you may contact us directly using the details provided in this Privacy Policy.

We will not sell your personal information to third parties for their own marketing purposes.

7. Cookies and Analytics

Our website uses cookies and similar technologies.

Cookies are small text files stored on your device when you visit a website.

We may use cookies for purposes including:

  • Essential website functionality
  • Website security
  • Remembering preferences
  • Understanding website usage
  • Website analytics
  • Improving user experience
  • Measuring the effectiveness of our marketing

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You may manage your cookie preferences through our website’s cookie settings or through your browser settings.

8. Sharing Your Personal Information

We may share personal information with third parties where this is necessary to provide the services you have requested or to operate our business.

Depending on the service involved, these may include:

  • Coach and transport operators
  • Hotels and accommodation providers
  • Booking and reservation system providers
  • Payment service providers
  • IT and website hosting providers
  • Email and communication service providers
  • Professional advisers
  • Accountants and auditors
  • Insurance providers where necessary
  • Legal advisers
  • Government, regulatory or law enforcement authorities where legally required
  • Other suppliers involved in providing your requested travel services

We only provide information that is reasonably necessary for the relevant purpose.

We require service providers who process personal data on our behalf to handle that information appropriately and in accordance with applicable data protection requirements.

We do not sell or rent your personal information to third parties.

9. Payment Information

Payments may be processed through third-party payment service providers.

Where payment is made through a third-party payment provider, your payment information may be processed directly by that provider in accordance with its own privacy policy and security requirements.

MIA Travel does not need to retain full payment card details where these are processed securely by an appropriate payment provider.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Unauthorised disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period depends on:

  • The type of information
  • The purpose for which it was collected
  • Our relationship with you
  • Whether you have made a booking
  • Legal, accounting and reporting requirements
  • Any disputes or claims that may need to be addressed

Certain information may need to be retained for longer periods where required by law.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

12. Your Data Protection Rights

Under the UK GDPR, you may have the following rights:

  • Right of access – request a copy of the personal information we hold about you
  • Right to rectification – request correction of inaccurate information
  • Right to erasure – request deletion of your personal information where applicable
  • Right to restriction – request that we restrict processing in certain circumstances
  • Right to data portability – request your information in a suitable portable format where applicable
  • Right to object – object to certain types of processing, including direct marketing
  • Right to withdraw consent – where processing is based on your consent
  • Rights relating to automated decision-making and profiling, where applicable

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact:

Email: info@miatravel.co.uk

We may need to request additional information to verify your identity before processing a request.

13. Complaints

If you have concerns about how we process your personal information, please contact us first so that we can investigate and attempt to resolve the issue.

Data protection enquiries:
info@miatravel.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO).

Further information about your data protection rights and making a complaint is available from the ICO website.

14. International Data Transfers

Some of our service providers may process personal information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws and that appropriate safeguards are in place.

These safeguards may include adequacy regulations, approved contractual safeguards or other legally recognised mechanisms.

15. Children’s Information

Our services are primarily intended for adults making travel and accommodation arrangements.

We do not knowingly collect personal information directly from children for the purpose of allowing them to make bookings independently.

However, information relating to children may be provided by a parent, guardian, group organiser or other responsible adult where necessary to arrange travel or accommodation.

Where children’s information is provided to us, we will process it only for appropriate and legitimate purposes connected with the requested services.

16. Third-Party Websites

Our website may contain links to websites operated by third parties, including hotels, transport operators, payment providers and other travel service providers.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

The latest version will be published on this website.

The date shown at the beginning of this Privacy Policy indicates when it was last updated.

18. Contact Us

If you have any questions about this Privacy Policy or how MIA Travel handles your personal information, please contact us:

MIA Travel
Email: info@miatravel.co.uk

Last updated: 19 August 2026